Shipping policy

Last updated: October 23, 2026

Thank you for shopping with Van Upgrades  

Order Processing

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping  

We use UPS, Fedx, USPS and others. We will ship all products as available. Items may be shipped from various locations and/or suppliers and manufacturing or shipping delays may occur. Products will generally ship with no signature required but may ship with a signature required. It is the customers responsibility to be there and sign for the product. Any return shipping fees or other fees will be at the customers expense. All fees, taxes, brokerage, etc. if applicable are the customers responsibility. The customer can request that a signature is required for delivery. Once a product is shipped and shows delivered, and in the event that the customer cannot locate the product, we are not responsible for replacement or refund and may contest any reversed charges. 

Canadian or other out of country shipping - Taxes and Fees are not Included in our shipping prices. It is up to the receiver in Canada or elsewhere to pay any fees, taxes, brokerage charges, etc.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier. Once a product is shipped, any lost packages, missing parts, or damaged items may be subject to the shipping companies approval of a claim before a replacement product is offered. In the event of a lost package, damaged item, or missing parts and the approval of a claim by the shipping company, it will be at our discretion to either ship a replacement product or items, or to refund the customer. We reserve the right to communicate with the customer in the fashion we choose, email, phone, etc.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it.  

Questions?

Contact our team at mark@sprinterupgrades.com or 971-678-5940