Refund policy

Returns:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please call us either way. We pride ourselves in great customer service and try to treat everyone the way we would want to be treated if we were in the same situation. 25% restock charge may apply on all returns.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If a defect is discovered, any exchange is at the discretion of the product manufacturer or importer and may require proof of defect or some diagnosis. Any cost incurred for diagnosis or proof of defect is the responsibility of the purchaser. If authorized, any return of a defective item will be treated as a return and subject to the return policy and restock fee.

If we ship you the wrong product we will exchange that product for the correct product.

All returns or cancellations regardless of reason are subject to the return policy and restock fee. 

Several types of goods are exempt from being returned. Non-returnable items not eligible for refund: Fiamma Products, Glide Rite, Intelliride, Aluminess products, overseas orders, not a complete list.

All shipping costs are nonrefundable.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable).

Lost or stolen items (if applicable):

Once a product ships and it is being handled by the carrier, Fedx, UPS, USPS, etc., we will not be liable for replacement costs if the item is lost or stolen. Any claims will have to go through the carrier, Fedx UPS, USPS, etc. and will be determined by them if the value will be covered.  

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at mark@sprinterupgrades.com

Sale items (if applicable:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):

Items will only be exchanged if they are defective. Most exchanges will be at the discretion of the product manufacturer or importer and may require proof of defect or some diagnosis. Any cost incurred for diagnosis or proof of defect is the responsibility of the purchaser. If you need to exchange it for the same item, send us an email at mark@sprinterupgrades.com . Most defective exchanges will go back to the manufacturer. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:

To return your product call or email ahead of time for return authorization, you should mail your product to: PO Box 26 Scio Oregon US 97374 USPS only. For Fed Ex or UPS returns please ship to 37665 Richardson Gap Road Scio OR 97374.

All shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund for your item, the original cost of shipping to you will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

All warranties are manufacturers' warranties. Some manufacturers offer no warranty. Some warranties if applicable are via the importer. Aerolite Automotive LLC, Van Upgrades and Sprinter Upgrades offer no warranty and no labor warranty.